Terms & Conditions

About us

This website, www.theperiodironmonger.co.uk, is owned and operated by

The Period Ironmonger Limited

The Parlour, Sidway Hall Farm

Willoughbridge

Market Drayton

Shropshire

TF9 4ET

Registered in England 09083625

Tel:   01630 647748

Email:   [email protected]

Our aim is to please and we hope you enjoy the goods you purchase from us. If you have any queries, questions or concerns please contact us by phone or email and we will do our best to help you.

Your contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.

Once your order has been processed we will email you again to confirm the details of the order and the dispatch date, this confirms your contract with us.

If, due to stock availability, we are unable to process the order within our expected timescales we will contact you to advise on an expected dispatch date. In the unlikely event that the goods are no longer available we will contact you to offer a suitable alternative. At this point if you wish to cancel your order, you may do so and all monies paid will be refunded.

We have made every effort to display as accurately as possible the colours and finish of the products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour or finish will accurately reflect the colour and finish of the actual goods. This is not considered faulty or miss-described. 

By placing an order with us, you agree to and accept these terms, as well as our privacy policy and terms of website use.

How to place an order

You can use our website to place an order by adding the products you wish to buy to your basket. Items you do not require can be removed from your basket at any time. If you prefer to you can place your order by telephone by calling 01630 647748.

Delivery charges will be shown prior to you placing your order, except for International Deliveries, we will contact you with a shipping cost when we process your order.

You will be required to pay for your goods in full at the time of ordering.

We use secure payment facilities, via Braintree or PayPal, for online purchases. You can pay for your order using Visa, MasterCard, or American Express debit and credit cards, or your PayPal account. We can also take debit and credit card payments over the telephone if you prefer.

All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

Once your order is complete we will notify you of the expected dispatch date.

Delivery

Please see our separate Delivery Information section

Cancellation and returns

Please see our separate Cancellation and Returns Policy

Faulty goods

Please see our separate Cancellation and Returns Policy

Liability

The products sold in this website have been designed to comply with relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside of the UK.

The liability of The Period Ironmonger Limited shall not exceed the invoice price of the goods concerned. We do not accept liability for any consequential loss of profit or indirect losses. You should therefore, not book installation of the goods until you have received and inspected them.

In the event of any goods proving defective (manufacturers defects only) and need replacement, our liability shall in no circumstances exceed the Invoice price of the goods concerned.

The Period Ironmonger Limited or its employees shall not be liable for any advice or recommendation, either verbal or written, given to the Buyer, who acts or follows this entirely at their own risk.

Trade or business customers

The following conditions apply to orders placed by trade or business customers:-

• Orders may not be cancelled without the agreement of the directors of our company and this having been confirmed in writing. We reserve the right to make cancellation and/or re-stocking charges in these instances. Our cancellation and returns policy does not apply to these orders.
• Claims for missing or damaged items must be made within 3 working days of delivery.
• Faulty goods will be dealt with in accordance with the faulty goods section of the cancellation and returns policy.

The Period Ironmonger Terms of Website Use

Please read the terms of use carefully before you start to use this site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms, please refrain from using our site.

Reliance on information posted and disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from the use of this site.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Copyright laws and treaties around the world protect those works. All such rights are reserved.

You may use our website for your own purposes and to print and download material from this website for your personal reference and you may draw attention of others to material posted on our site.

You must not modify the paper or digital copies of any material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphic separately from any accompanying text.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

We take all reasonable steps to ensure that the information on this website is correct. However, the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. 

Neither we, nor any third parties connected to us, shall be liable for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of use of our site, any websites linked to it and any materials posted on it.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to you downloading any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have not reviewed each third party website and we have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and applicable law

The English courts will have a non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding to you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material that appears on our site, please contact [email protected]

Thank you for visiting our site.

The Period Ironmonger Privacy Policy and Cookie Usage

The Period Ironmonger fully understands the significance of, and is committed to preserving and protecting your privacy.

This policy (together with our Terms and Conditions and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Period Ironmonger Limited of The Parlour, Sidway Hall Farm, Willoughbridge, Market Drayton, TF9 4ET (registration number 09083625).

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.theperiodironmonger.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This statistical data is about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

All information you provide to us is stored on our secure servers, or the secure servers of our web hosting company and accounts hosting company.

We use secure payment facilities, via Braintree, for all online purchases and the secure payment facilities of PayPal for telephone order transactions.

Where you have chosen (or we have given you) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and your computer.
• To provide you with information, products and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us, which may include providing your details to the supplier or manufacturer of the goods you have ordered where they will be dispatched directly.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

Disclosure of your information

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation. This is includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

You rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected].

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. However, we advise that you check this page regularly to keep up to date with any necessary changes.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].